Automotive Service Advisor / Writer
Sacramento's Volvo Service (SVS) has been the Sacramento area’s highest rated independent Volvo repair and maintenance service since 1980. We’re looking for a hard working, self motivated individual to work directly with SVS customers and also help manage the shop. The individual must have a strong work ethic and the desire to please our customers in a courteous and professional manner. The service advisor/writer has the opportunity to interact with hundreds of long-time customers to build and maintain customer loyalty by developing trust and ensuring confidence in SVS as a caretaker for their vehicle safety and reliability.
Attention to detail and ability to multitask is a must. Impeccable organizational skills are additional traits that will go great with our company's overall goals and values. Excellent reviews and five-star ratings are a high priority for this position.
We are open for business from 8:00am to 5:30pm, and are closed Saturday and Sunday. We offer a competitive compensation package.
In addition to competitive compensation, we offer our employees:
Paid vacation after a first full year of employment
Sick and Personal time.
Initiates automotive services and repairs by ascertaining performance problems and services requested; developing estimates; writing repair orders; maintaining customer rapport and records.
Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ability to work well in a process driven environment.
Great attitude with a high energy personality.
Ability to work well with others.
Follow up with customers to verify complete satisfaction.
Outstanding communication skills in both verbal and written.
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid California driver's license and have and maintain an acceptable, safe driving record
Equipment Maintenance, Lifting, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Customer Service, Problem Solving, Safety Management
We are open for business from 8:00am to 5:30pm, closed Saturday and Sunday.
To apply for this position, please Contact Us:
2009 Fulton Ave
Sacramento, CA, 95825