July 20, 2016

Robert,

There is nothing like having the benefit of someone with your extensive and expert knowledge of Volvos to trouble-shoot & identify the problems that my 960 suddenly exhibited. Thank you for looking after me.

The entire service team was helpful and responsive, and I appreciate Ken Cochrane accommodating me with an early service appointment following the high speed highway cut-out. That was a first after driving Volvo sleds for all these years.

The car has never driven better following the modifications that you made to the air box. Most Importantly, I have total confidence that I will not be experiencing that problem again. I never want to find myself testing Volvo’s proven safety design on a California highway!

I look forward to being in touch,

Please let me know about the preferred customer feedback site that we talked about so I can share the good word about SVS.

Tom N.

Sacramento, CA